Contact CollisionLane

How to reach us

The fastest way to start is to use our Get matched page. Tell us what happened, what kind of damage you have, and where you are located. We then help connect you with a local auto body shop that fits your needs.

If you want to understand the service first, read About CollisionLane or How CollisionLane works. If you are already after a crash and want a simple next step, the Quick answers after an accident page can help you stay calm and organized.

We built CollisionLane for drivers who may feel stressed, confused, or new to the process. You do not need to know body shop terms. Just share the basics, like:
- your city or ZIP code
- what was damaged, such as bumper, dent, paint, glass, or frame
- whether the car is drivable
- whether you want help in a certain language

If you are ready to move ahead, start here: Get matched with a trusted auto body shop.

What we can and can't help with

We can help you find information and connect you with local repair options. We are here to make the first step simpler.

What we can help with:
- helping you find a nearby auto body shop after a collision
- sharing general information about repair types, estimates, and common next steps
- helping drivers who want support in Spanish or another language when possible
- pointing you to helpful guides, like How to choose a trustworthy auto body shop and How to read an auto body repair estimate

What we can't help with:
- we do not repair cars ourselves
- we do not act as your insurance company
- we do not give legal advice
- we do not promise a repair price, timeline, or result

We also cannot tell you what your insurer must pay or what your legal rights are in your specific case. For general learning only, you can read our guides on How the auto body insurance claim process works and Disclaimer.

If you are comparing repair options, it is smart to get written estimates and confirm the price before work starts. If you are not sure what questions to ask, our Body Shop Question Sheet can help.

If you need more general background on repairs, you can also browse Auto body repair services or the full Guides section.

Response times

We try to respond as quickly as possible, but response times can vary. They may depend on your location, the time of day, and how many requests we are handling.

In general, you should expect:
- a quick reply when you submit a matching request
- longer delays during busy hours, evenings, weekends, or holidays
- faster help if you include clear details about your car and damage

To help us respond well, include:
1. your preferred contact language
2. your ZIP code or city
3. the type of damage
4. whether the car is safe to drive
5. any timing concerns, like a rental need or an insurance deadline

If your car may be unsafe to drive, do not guess. Read Is your car safe to drive after a collision? for general guidance, and use your best judgment about moving the vehicle.

After you send a request, look for confirmation on the Request received page. If we need more details, we may ask follow-up questions so we can point you toward a better match.

For a smoother experience, keep your photos, claim info, and notes together before you contact us.