Terms of use

Terms of use

By using CollisionLane, you agree to these Terms of Use and to our Privacy Policy. Please read them before you submit a form or request a match.

CollisionLane helps drivers find a local auto body shop after a crash or damage event. We do not perform repairs ourselves. We do not sell insurance. We do not give legal advice. If you need repair help, you can start at Get matched with a trusted auto body shop or learn more at How CollisionLane works.

1. Who can use the site
- You must use the site for lawful purposes only.
- You should provide accurate information when you ask for help.
- You are responsible for any information you submit.

2. What CollisionLane does
- We collect basic information so we can try to match you with a local auto body shop.
- We may also share your request with one or more shops so they can contact you about estimates or repair options.
- We may provide general educational content about collision repair, estimates, paint, glass, bumper work, and related topics.

3. What we do not do
- We do not inspect your vehicle.
- We do not guarantee that a shop will accept your job, call you back, or offer a specific price.
- We do not promise repair results, timelines, or outcomes.
- We do not decide insurance coverage, fault, or legal rights.

4. Information you submit
- We ask for minimal details, usually contact information and damage details.
- Do not submit financial account numbers, payment card numbers, or other sensitive financial data through our forms.
- If you share photos or notes, you understand they may be used to help with matching.

5. Consent to contact
- When you submit a form, you may be asked to consent to being contacted by CollisionLane and by shops we share your lead with.
- That contact may happen by phone, text message, email, or other methods you choose or allow on the form.
- This consent is collected on our forms in a TCPA-style way, meaning we ask for permission before marketing-style calls or texts where required.
- Message and data rates may apply from your mobile carrier.

6. Third-party shops
- Auto body shops are independent businesses.
- Their hours, services, pricing, warranties, and communication practices are their own.
- You should get written estimates and confirm price before work starts. You compare and choose the shop that fits your needs.

7. Content and educational information
- Our articles, guides, and tools are for general information only.
- They are not legal, insurance, or repair advice for your exact situation.
- If you want more general help, see Quick answers after an accident or Guides for drivers after an accident.

8. Intellectual property
- The site content, design, logos, and text belong to CollisionLane or our licensors.
- You may not copy, reuse, or distribute site content without permission, except where allowed by law.

9. Site changes and availability
- We may change the site, services, forms, or these Terms at any time.
- We may pause or stop part of the site without notice.
- We are not responsible for downtime or errors outside our control.

10. Limitation of liability
- To the fullest extent allowed by law, CollisionLane is not liable for decisions you make based on site content, shop communications, or third-party services.
- Any repair cost shown in our educational content or tools is only a typical range, not a quote.
- Always get a written estimate from the shop before approving repairs.

11. Contact us
- If you have a question about these Terms, use Contact CollisionLane.

How these terms work with your request

When you ask us to help, you are asking CollisionLane to do three things:
- review the basic details you send,
- match you with one or more local auto body shops, and
- share your lead information with those shops so they can contact you.

That is how the free matching service works. It helps shops reach you, and it helps you compare options after a collision.