Privacy policy
CollisionLane respects your privacy. This page explains what limited information we collect when you ask us to match you with a local auto body shop, how we use it, and when we may share it.
Privacy policy
CollisionLane is a free auto body shop matching and information service. We are not an auto body shop, an insurance company, or a law firm.
When you use Get matched with a trusted auto body shop, request help from Contact CollisionLane, or use related pages on our site, you may choose to give us limited information so we can help connect you with a local shop.
## Information we collect
We try to keep collection minimal. Depending on the form or page you use, we may collect:
- Your name
- Phone number
- Email address
- ZIP code or general location
- Vehicle details, such as year, make, and model
- Basic damage details, such as dent, bumper, paint, glass, or collision damage
- Notes you send to us about your repair needs
- Consent information collected on forms, including TCPA-style consent where shown, so we can contact you in the way you request
We do not ask for, and you should not send, financial account numbers, bank login details, credit card numbers, or other highly sensitive payment information through our forms.
## How we use your information
We use the information you share to:
- Respond to your request.
- Match you with one or more local auto body shops.
- Help shops understand the kind of damage or service you need.
- Improve our site, forms, and service.
- Follow up with you about your matching request, if you asked us to do that.
If you want to understand our service before submitting a form, see How CollisionLane works or start at the home page.
## When we share information
Because matching is our service, we may share your lead information with one or more auto body shops so they can contact you and provide estimates or repair options. That may include your contact details and the damage information you provided.
We share only what is needed to carry out the matching request. We do not sell your car, and we do not make repair decisions for you. You choose which shop to use, and you should always get written estimates and confirm price before work starts.
## Consent and communications
Some forms may include a consent checkbox or similar notice. If you submit a form with consent, you agree that CollisionLane and the shops involved in your request may contact you using the methods you selected, such as phone, text message, or email, as allowed by the form and by applicable law.
If you do not want to be contacted, do not submit the form, or contact us through Contact CollisionLane.
## Cookies and site data
Like most websites, we may use basic cookies or similar tools to help the site work, measure traffic, and improve the experience. These tools usually collect limited technical information, such as browser type, device type, and pages visited.
We do not use your site visit to decide whether your car can be repaired. We only use the information needed to operate the website and provide the matching service.
## Data retention
We keep information only as long as needed for the purposes described here, including matching, follow-up, recordkeeping, and legal or operational needs. If you ask us to update or delete certain information, we will review your request as permitted by law and our systems.
## Security
We use reasonable safeguards to protect the information you share with us. No website, email system, or online form is perfect, so we cannot promise absolute security. Please avoid sending unnecessary sensitive information.
## Third-party sites and shops
Our site may link to other pages, including guides for drivers after an accident and quick answers after an accident. If you interact with an outside website or a shop we matched you with, their privacy practices may be different from ours. Please review their policies directly.
## Children's privacy
CollisionLane is intended for adult drivers. We do not knowingly collect personal information from children.
## Changes to this policy
We may update this privacy policy from time to time. If we make important changes, we may post the updated version on this page with a new effective date.
## Contact us
If you have questions about this policy or your information, please reach out through Contact CollisionLane.
Common questions
What information do you collect when I ask for a shop match?
Usually only basic contact details and repair-related information, such as your name, phone number, email, ZIP code, vehicle details, and a short description of the damage. We also collect consent information where shown on the form.
Do you share my information with auto body shops?
Yes. Sharing your lead with one or more local auto body shops is part of the matching service. We share the information needed so a shop can contact you and give you repair information or an estimate.
Should I send payment or bank details through your forms?
No. Please do not send financial account numbers, credit card numbers, or other sensitive payment details through our forms. We only need limited contact and damage information to help with matching.